- 8 stakeholder categories
- 383 posts uploaded and communicated to employees via intranet
- The Materiality Assessment highlighted 26 important issues
Our commitment to taking into account the expectations and needs of our Stakeholders - which interact with our activities within and beyond the boundaries of our facilities - is illustrated in the diagram below.
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Stakeholder Group
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Modes of communication/ Engagement methods
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Investors/Shareholders
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Road shows, meetings, general meetings, publications (annual, half yearly and quarterly reports, all available on the Company website https://www.helpe.gr/en/media-center/company-publications/
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Εmployees
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Satisfaction surveys, 2 way communication, scheduled meetings, events/speeches, intranet (internal communication network), publications, employee suggestion box*.
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Suppliers
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Meetings.
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Local Community
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2 way communication, debates, opinion surveys, publications/ press releases.
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Society
(Bodies, Business Associations, NGOs, Academic Community, Media etc.
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Dialogue, debates, publications, press releases.
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Petrol Station Managers
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Satisfaction surveys, training, dialogue, employee performance.
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Customers (Industrial, Airlines, Petrol Station Customers)
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Satisfaction surveys, customer helpline, loyalty surveys, specific surveys via questionnaires, acceptability of new products/services, dialogue, focus-groups.
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State Authorities, Relevant Ministries/Licensing – Permits)
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Meetings, participation, consultation.
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*The Employee Suggestion Box
(see http://sustainabilityreport2016.helpe.gr/operational-efficiency-performance/GRI-G4-point/, indicators G4-37 and G4-LA16) is a particularly useful and pioneering internal communication tool as it offers the opportunity for anonymous questioning, suggestions and, in general, dialogue to take place between all levels of employees with Management.
During 2016, 23 suggestions and 4 complaints were submitted. All of the suggestions were thoroughly examined, 20 were resolved (as well as a further 4 pending from 2015), while 4 are presently being examined.
Every year - based on our principles and values, strategy, activities, the market, neighbouring communities and the wider community - we redefine who our social partners (stakeholders) who influence and/or are significantly affected by the Group's business activities. We aim to establish relationships with these stakeholders so that the Group can respond to their needs, thereby minimizing any risks to its reputation and operation and making use of the competitive advantages that these synergies create.
Our commitment to consultation and communication with our social partners is implemented through mechanisms such as:
- Materiality assessments and their evaluation
- Public opinion surveys
- Work environment improvement surveys
- Customer satisfaction surveys
These mechanisms, the adoption of international standards, as well as communication with our stakeholders contribute to information feedback, enabling the Group to evaluate their needs and expectations as well as our responsiveness through actions and programs.
Materiality Assessments
In order to be consistent with our commitment to meeting the needs of all our stakeholders, in 2013 we conducted the first Materiality Assessment so that we can identify and evaluate the most significant (material aspects of high probability and high risk) related to social responsibility and Sustainable Development.
The 2015 Materiality Analysis followed a process including a survey and interviews with stakeholders, both within and outside the organisation, so as to identify new material issues whereby 26 material aspects were identified, analytically presented at http://sustainabilityreport2016.helpe.gr/operational-efficiency-performance/GRI-G4-point/ (DMAs on Material Aspects).
